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Spatec NI Ltd, 37a Villa Wood Road, Dromore, Co Down, Northern Ireland BT25 1LG
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The filter light on my Zip HydroTap® is flashing and the screen on the front of my Zip Hyrdotap says 'filter change'

Your filter needs to be replaced because your filter life counter has reached its pre-set litres/days count. Instructions for changing your filter can be found in your User Guide and with your new filter. For additional information, please refer to our online instruction manuals. Alternatively, you can contact our service team on 028 92 699200 to book a service technician to change the filter for you.

I have replaced the filter on my Zip HydroTap, but the filter light is still flashing.

When you replace the filter you must also reset both the litre and day the filter counters. Instructions can be found in your User Guide and also with your new filter. For additional information, please refer to our online instruction manuals.

The lights on my Zip HydroTap are not working and the screen on the front of the appliance says "Program is off cycle".

The 7-day timer has been programmed to turn your Zip HydroTap® off at this time. The timer is factory-set to operate your appliance 24/7. You can choose to re-programme your Zip HydroTap® timer to your chosen time settings. Instructions for setting your Zip HydroTap® timer can be found in your User Guide. For additional information, please refer to our online instruction manuals.

How do I operate the safety button?

The safety button is active on the new Zip HydroTap®. This is to prevent accidental operation of boiling water. To dispense boiling water, press both the boiling water button and the safety button at the same time.
If you wish, you can disable the safety button on your boiling/chilled HydroTap so that you can dispense boiling water by pressing only the boiling water button. To do this, press the safety button and chill button at the same time and hold them down for at least 15 seconds. The safety function is now disabled.

To disable the safety button on your boiling/filtered HydroTap, locate the child lock function in the menu and adjust the safety on/off button. It is not possible to disable the safety button on the Zip Miniboil.

My Zip HydroTap is not working. All the lights on the display are flashing and the display says "check water supply".

Your water supply may have been turned off. Your Zip HydroTap has not refilled and has timed out. Check to see if the water supply has been turned off then reset your Zip HydroTap by turning the power on and off. If the problem reoccurs, contact our service team on 028 92 699200 or email: service@spatec.co.uk to book a service technician.