Privacy Statement
Contact us
Spatec NI Ltd, 37a Villa Wood Road, Dromore, Co Down, Northern Ireland BT25 1LG
© 2024 Spatec NI Ltd
Our Privacy Policy aims to provide you with information on how we collect, use and store your personal information.
By using the website and our contact form, you consent to the collection, use and transfer of your information under the terms of this policy, the Data Protection Act 1998 and in compliance with the General Data Protection Regulation - GDPR.

If you contact Spatec NI Ltd., the Company may keep a record of that correspondence dependent on the intent of use of such correspondence. This includes warranty claims, legal documentation and any other data that will require a further action from Spatec NI Ltd.

What personal data do we collect?

Information you provide to us when you:

* complete a form on our Website;
* correspond with us by phone, e-mail, or in writing;
* report a problem;
* sign up to receive our communications;
* create an account with us;
* enter into a contract with us to receive products and/or services

The information we may collect from you includes:

* Contact information (such as name, postal address, private and or business email address, and telephone/mobile number)
* Business information (such as job title, department and name of organization, company registration number and vat number)
* Content you provide (current provider billing and contract details, business/personal proofs, date of birth)
* Billing Information (such as Credit Card, Billing Address, Banking Details)

How is information you provide used:

* to process your order or manage your account (if applicable),
* to contact you for your views on our services,
* to notify you about important changes or developments,
* for record keeping purposes,
* If you agree, to keep you informed about our products and services that we offer and about news and promotions.
* to improve our website

We may also take photographs at our events to use for general marketing and publicity.

Information we receive from other sources

We may receive information about you from Credit Rating Agencies as a result of a credit check.

How do we use your personal data

Contract delivery: we may use your personal date to fulfil your contract, or take steps linked to a contract.

* to provide the products and/or services to you;
* to communicate with you in relation to the provision of the contracted products and services;
* to provide you with administrative support such as account creation, security, and responding to issues and taking payments.

Legitimate Interests: where this is necessary for purposes which are in our, or third party legitimate interest

* Required by law to respond to request by government or law enforcement authorities, or for the prevention of crime or fraud.
* Direct Marketing -providing you with newsletters, information about events, offers, and promotions, related to products and services which may be of interest to you;
* Performing analytics on sales/marketing data, determining the effectiveness of promotional campaigns.

You have the right to opt out of the processing of your personal data on the basis of legitimate interests and direct marketing, as set out below, under the heading Your rights.

We will share personal data with law enforcement or other authorities if required by applicable law.

We take all reasonable steps to ensure that our staff protect your personal data and are aware of their information security obligations. We limit access to your personal data to those who have a genuine business need to know it.

How long we will keep your personal data?

The time frame we keep information varies according to what it is used for. Unless there is a specific legal requirement for us to keep information, we will retain your information for as long as it is relevant and useful for the purpose for which it was collected.

We take reasonable steps to protect your personal data from loss or destruction.

Unfortunately we cannot guarantee the security of transmitting information via the internet or our company website, and therefore have no responsibility or liability for the security of personal information transmitted.

Right to Access

You have the right to request a copy of the personal data that we hold by contacting us at the email or postal address given below.

To help us to process your request you will need to provide the following information:

* Account Number(s)
* Telephone Number(s)
* Address;

We will respond within 30 days of request. Please note that there are exceptions to this right. We may be unable to make all information available to you if, for example, making the information available to you would reveal personal data about another person, if we are legally prevented from disclosing such information, or if your request is manifestly unfounded or excessive.

Right to rectification

We aim to keep your personal data accurate and complete. We encourage you to contact us using the contact details provided below to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up-to-date.

Right to erasure

You have the right to request the deletion of your personal data where, for example, the personal data is no longer necessary for the purposes for which it's collected, where you withdraw your consent to processing, where there is no overriding legitimate interest for us to continue to process your personal data, or your personal data has been unlawfully processed. If you would like to request that your personal data is erased, please contact us using the contact details provided below.

Right to restrict processing

In certain circumstances, you have the right to request that we restrict the further processing of your personal data. This right arises where, for example, you have contested the accuracy of the personal data we hold about you and we are verifying the information, you have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests, or the processing is unlawful and you elect that processing is restricted rather than deleted.
We may change this policy without prior notice by updating this document. You should check this page regularly to view the latest version.

Privacy Policy Version 1 Issue 1st May 2023